Support

Custom-oriented global laser solution provider

We have a Dream: providing value-adding products for all customers. This belief brought enthusiasts with the same dream around the word to GW. We have been holding on this belief and entrepreneurial passion, and strive to become the most trusted laser enterprise for all customers. In this journey, we hope that the mission of “Laser As A Tool” will always guide the GW team

Exclusive protection

We can not only guarantee, but also achieve

Supply guarantee

Dedicated supply material warehouse with priority supply benefits
Backup support

Provide free backup service and promptly respond to service requirements
Technical Services

Process development, customer visit support, process debugging support, exclusive one-on-one technical service docking technical training
Special Customization

Product training, sample making services, process support, providing special customized services for products

Manufacturing Centers

GW products sell well in more than 70 countries and regions worldwide, covering Southeast Asia, North America, South America, Europe and other major economic development regions.With 4 flexible production lines; first laser module automatic assembly line in China. Production capacity of 20,000 single module lasers, 2,000 multi-module lasers, and 10,000 air-cooling lasers

Service System

Professional Implementation and Delivery Team

Exclusive service consultant support, providing seamless professional services throughout the entire process from product consultation, usage plans to product implementation

Real time monitoring of customer usage, identifying areas for business and product improvement
Online customer service is always responsive

7*24 service, with one-on-one professional after-sales personnel providing telephone service

10 minute response, 1 hour solution provided

48 hours to solve the problem
Exclusive Customer Success Service

Lifetime free training, first year free maintenance, free backup within warranty

Long term free backup
Exclusive Cloud Platform Detection Service

Remote backend real-time monitoring of product status, VIP customer designated service by dedicated personnel

Service customization on demand